Yesterday I had a candid talk with Icon Telesec CEO Mr. Nerry Achar. And for the short two hours, he emphasized on building relationships. As we discussed it was clear that employees require security of tenure. All of us want to know we have a place and we are appreciated in our organisations. Orientation is key as this is where employes buy into the organisation’s purpose. Then capacity building in the expertise areas has to be continous so as to improve results, deliver better and attract new businesses.
Mr. Achar believes that business growth is not in showcasing prowess but more in concentrating on aquired clients and serving them to satisfaction. He says to be the best do not run for the race but enjoy the run. He attests that Icon Telesec has seen tremendous growth for the main reason they concentrated on their clients, adding the individual touch and strict eye for detail. They nurtured their staff by having continous training, regular appraisals and allowing to grow.
He agrees that retaining talent in the modern world where “job hopping” is prevalent in this generation is no mean fete. Where talent does not spend more than 2-3 years in any firm. He says organisations need to model their growth around talent. Allowing them to flex their ideas and channel their energies into new projects. And their should be structures in place to allow staff to ultimately buy into businesses. As they grow their input and output becomes more solid, loyal and invaluable. The buy-in option enables them to come into new dispesation of patnerships which then propel organisation even higher.
Businesses need to engrave talent retention in their strategies to discover growth like no other. Many blue chip firms are practicing this and SMEs should consider this more seriously.