Synergy Pro Kenya’s and Regions premier Help desk solution dubbed “LAN Support” from its inception in 2001 has eased the management of IT infrastructure. Bringing on board the best IT practices as is explicit under the Information Technology Infrastructure Library(ITIL) Framework. It commands the proactive and responsive resolution of downtime factors in Organisations IT environment. IT now being the core of many business process the need to maximize IT infrastructure potential and minimize downtime is evry managements concern.
LAN Support system requirements are achievable and Synergy Pro promise fast and seamless integration.
Having a clientele from Banking, Hospitality, Public Service and Blue chip firms, LAN Support continues to prove its robust nature in remote monitoring, issue logging and centred resolution management solution. In a nutshell LAN Support Stands out as:
SNGLE POINT OF CONTACT
WEB-LOGIN AGENT PORTAL
EMAIL CAPTURE SMS PLUG-IN FRAMEWORK
TASK MANAGEMENT CALL ATTACHMENTS
EMAIL FUNCTIONALITY OUTLOOK INTEGRATION
INTERNET LINKS HTML FORMATTING
MANAGEMENT CONTROL AND REPORTING
ESCALATION NOTIFICATIONS PRIORITY LEVELS
SERVICE LEVELS CUSTOM REPORTS
RAPID ROLL OUT
EXPERIENCED LOCAL SUPPORT
LanSupport is supported by a robust network of experienced professionals in each region the application is available.