Informations Systems Consultant

LAN SUPPORT

Synergy Pro Kenya’s and Regions premier Help desk solution dubbed “LAN Support” from its inception in 2001 has eased the management of IT infrastructure. Bringing on board the best IT practices as is explicit under the Information Technology Infrastructure Library(ITIL) Framework. It commands the proactive and responsive resolution of downtime factors in Organisations IT environment. IT now being the core of many business process the need to maximize IT infrastructure potential and minimize downtime is evry managements concern.

LAN Support system requirements are achievable and Synergy Pro promise fast and seamless integration.

Having a clientele from Banking, Hospitality, Public Service and Blue chip firms, LAN Support continues to prove its robust nature in remote monitoring, issue logging and centred resolution management solution. In a nutshell LAN Support Stands out as:

SNGLE POINT OF CONTACT

 WEB-LOGIN  AGENT PORTAL

 EMAIL CAPTURE  SMS PLUG-IN FRAMEWORK

INCIDENT MANAGEMENT

 TASK MANAGEMENT  CALL ATTACHMENTS

 EMAIL FUNCTIONALITY  OUTLOOK INTEGRATION

KNOWLEDGE MANAGEMENT

 INTERNET LINKS  HTML FORMATTING

 ATTACHMENTS  implementation

MANAGEMENT CONTROL AND REPORTING

 ESCALATION NOTIFICATIONS  PRIORITY LEVELS

 SERVICE LEVELS  CUSTOM REPORTS

RAPID ROLL OUT

EXPERIENCED LOCAL SUPPORT

LanSupport is supported by a robust network of experienced professionals in each region the application is available.

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